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    • Privacy Policy

    Privacy Policy

    Last updated: October 22, 2026

    My EMS Supply ("we," "us," "our") operates myemssupply.com, an online store for medical and EMS supplies based in Massachusetts. This policy explains how we collect, use and protect your information when you visit our website, place an order, call us, or receive text messages from us.

    Information We Collect

    • Contact details: name, email address, phone number, and billing and shipping addresses.
    • Order information: products purchased, purchase orders, tax-exemption certificates, and order history.
    • Payment information, which is processed by our payment processors. We do not store full card numbers.
    • Communications: emails, phone calls, and text messages you exchange with us.
    • Technical data: IP address, browser type, pages viewed, and cookie data.

    How We Use Information

    We use it to process and ship orders, provide quotes and customer support, send order and account updates, manage tax-exempt accounts, prevent fraud, improve our website, and meet legal obligations.

    Sharing of Information

    We do not sell your personal information. We share information only with service providers that help us run our business, such as payment processors, shipping carriers (for example UPS, FedEx and USPS), our e-commerce platform and hosting providers, and our communications providers. We may also share it when required by law or to protect our rights.

    Cookies

    We use cookies and similar technologies to keep your cart, remember your preferences and understand site usage. You can disable cookies in your browser, but some features of the site may not work.

    Security

    We use reasonable administrative, technical and physical safeguards, including SSL encryption, to protect your information. No method of transmission is 100% secure.

    Children

    Our site is not directed to children under 13, and we do not knowingly collect their information.

    Your Rights

    You may ask to access, correct or delete your personal information, or opt out of marketing emails, by contacting us. You can unsubscribe from emails using the link in any email.

    Text Messaging (SMS) Privacy

    When you agree to receive text messages from My EMS Supply, we collect your mobile phone number and your consent so we can send you customer care messages, such as order updates, quote follow-ups, product information and links you asked for.

    We use your mobile number only to provide the messaging service you requested. You can opt out at any time by replying STOP. Reply HELP for help.

    No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    Questions: call (781) 679-0201 or email sales@myemssupply.com.

    Changes

    We may update this policy and will post the revised version on this page.

    Contact Us

    My EMS Supply
    Phone: (781) 679-0201
    Email: sales@myemssupply.com