Shipping & Returns

Our employees are firefighters and EMT's who know your business. We strive to provide the best products at a fair price all with outstanding customer service.

Our Shipping Policy

Simply look for the  logo to enjoy free shipping on selected items throughout the store. If the items in your order total $200 or more, your order ships FREE!

My EMS Supply pays all regular ground transportation shipping charges. Exceptions to this policy would include all orders with special shipping requests (i.e. Next Day Air, etc.), special pricing below our already low posted pricing, orders for re-sale, and all orders for PR, HI, and AK. In these situations, shipping charges will be prepaid by My EMS Supply and added to your invoice. All orders are shipped UPS Ground except for certain larger orders, ambulance cots, etc. which ship via a commercial trucking service. Depending on your order and location we may at our choice deliver your goods directly to you in person with our team of field sales representatives. To keep our costs down we don't stock everything at our Distribution Center. Slower moving items and some custom ordered items will come from the manufacturer. If we have it on the shelf it ships within 24 hours. If your item is out of stock we will make our best effort to have the item shipped directly from the manufacturer. There can be delays on items which are custom built for you such as ambulance cots.

Returning Items

Non-returnable items would include any product that is special order, items that have been marked or engraved, electrical parts, batteries, chargers, broken packaging, items not sent back in original packaging, customized items, any item that has had patient contact, any item that has been opened from the original packaging, any sterile product that has been opened, items purchased for resale, items determined not to be in resalable condition, and merchandise more than 20 days old from My EMS Supply invoice date. A 20% restocking charge will be deducted from the original purchase amount for all credits issued on returns due to customer error or preference. If My EMS Supply makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. Upon receipt of an authorized return, a Credit will be issued. If the returned product(s) have been paid for, a Credit will be issued to the account. Monetary refunds will not be given. Prior to calling My EMS Supply for a Returned Goods Authorization (RGA) number, please have the following:

  1. Our Invoice number
  2. Product description, part number and serial number if applicable.
  3. A brief explanation for returning the merchandise. A My EMS Supply customer service representative will issue you a RGA number.

Before you send the merchandise back to us, please perform the following to ensure the proper and prompt processing of your return:

  1. Write the RGA number on the outside of the box
  2. Enclose a copy of our original invoice in the box.
  3. Send the package freight prepaid.

If you have further questions you can call us at anytime: 781-679-8125