Shipping & Returns
Our employees are firefighters and EMT's who know your business. We strive to provide the best products at a fair price all with outstanding customer service.
Our Shipping Policy
Non-returnable items would include any product that is special order, items that have been marked or engraved, electrical parts, batteries, chargers, broken packaging, items not sent back in original packaging, customized items, any item that has had patient contact, any item that has been opened from the original packaging, any sterile product that has been opened, items purchased for resale, items determined not to be in resalable condition, and merchandise more than 20 days old from My EMS Supply invoice date. A 20% restocking charge will be deducted from the original purchase amount for all credits issued on returns due to customer error or preference. If My EMS Supply makes an error in fulfilling or shipping your order, we will promptly rectify the mistake at no cost to you. Upon receipt of an authorized return, a Credit will be issued. If the returned product(s) have been paid for, a Credit will be issued to the account. Monetary refunds will not be given. Prior to calling My EMS Supply for a Returned Goods Authorization (RGA) number, please have the following:
- Our Invoice number
- Product description, part number and serial number if applicable.
- A brief explanation for returning the merchandise. A My EMS Supply customer service representative will issue you a RGA number.
Before you send the merchandise back to us, please perform the following to ensure the proper and prompt processing of your return:
- Write the RGA number on the outside of the box
- Enclose a copy of our original invoice in the box.
- Send the package freight prepaid.
If you have further questions you can call us at anytime: 781-679-8125